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Business support systems are the components that a telecommunications service provider uses to run its business operations towards customers.
Together with operations support systems , they are used to support various end-to-end telecommunication services. BSS and OSS have their own data and service responsibilities. The two systems together are abbreviated in various ways, such as OSS/BSS, BSS/OSS, B/OSS, BSSOSS, OSSBSS or BOSS. Some commentators and analysts take a network-up approach to these systems and others take a business-down approach.
The initialism BSS is also used in a singular form to refer to all the business support systems viewed as a whole system.
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