1. Balanced scorecard
  2. Benchmarking
  3. Performance measurement
  4. Target setting

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Answer: Option 3

Performance measurement best describes the use of both financial and non-financial measures in assessing whether an entity has achieved its objectives. Performance measurement is generally defined as regular measurement of outcomes and results, which generates reliable data on the effectiveness and efficiency of programs. Resources (human resources, employee time, funding) used to conduct activities and provide services.